Returns & Exchange

Here at Family Leather we strive to make sure all customers are fully satisfied with the products they receive. We want you to fall in love with everything you buy.

Return Process

If for some reason you didn’t like the product you can return it at any of our store locations or ship it back to us. Return shipping cost is the responsibility of the customer, unless the item is defective or the wrong item is sent.

To start a return, please send us a message using contact us form. Provide us with the order number and item(s) you want to return and from there we will provide you with further instruction on how and where to return it.

Domestic Purchase (within Canada)

For full refund Items must be returned in new, unworn condition with original tags attached within 7 days of the item being delivered. Shipping costs are non-refundable.

Exchanges are acceptable within 2 weeks of the item being delivered.

Items subject to misuse or mishandling or everyday wear and tear are not subject to refund or exchanges. If you return an item that is worn, damaged, stained, and/or does not have the original hang tag attached, your return will not be processed, and you will not be refunded.

International Purchase (Outside of Canada)

For full refund Items must be returned in new, unworn condition with original tags attached within 14 days of the item being delivered. Shipping costs are non-refundable.

Exchanges are acceptable within 30 days of the item being delivered.

Items subject to misuse or mishandling or everyday wear and tear are not subject to refund or exchanges. If you return an item that is worn, damaged, stained, and/or does not have the original hang tag attached, your return will not be processed, and you will not be refunded.