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At Family Leather, your satisfaction is at the heart of everything we do. We believe in the quality and craftsmanship of our products — but if something doesn’t feel just right, we’re here to make it right.
If you’re looking to return or exchange an item, we’re happy to help. Whether you purchased online or in-store, you may:
To start a return, simply use the Contact US form and provide your order number along with the item(s) you wish to return. We’ll guide you through the next steps.
We accept returns for unused, unworn items in original condition with tags attached. Depending on your location, return windows are as follows:
Return shipping is the responsibility of the customer unless the item is damaged, incorrect, or misplaced.
If a customer orders the wrong size, they are responsible for the return shipping. We provide detailed size and measurement guides on our product pages to help with your selection.
Original shipping fees are non-refundable, and customers are responsible for all return costs unless the return meets the exceptions above.
Note on Natural Leather Markings
Real leather products may have natural markings, wrinkles, or textures, which are not defects but characteristics of genuine leather. These features make each piece unique and are a testament to the authenticity and natural origin of the material.
If an item is returned and doesn’t meet the above criteria, we reserve the right to decline the refund and return the item back to you.
Once your return is received and inspected, please allow 3–5 business days for your refund to be processed. Refunds are issued to the original payment method, and we’ll notify you once it’s done.
If you have any questions or concerns, don’t hesitate to reach out. Our team is always here to ensure your Family Leather experience is nothing short of exceptional.
