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This warranty extends exclusively to customers who have purchased leather products directly from Family Leather's official e-commerce website. This warranty signifies Family Leather's commitment to providing high-quality, durable leather goods and ensuring customer satisfaction. This warranty underscores Family Leather's dedication to upholding the highest standards of craftsmanship and ensuring that customers are completely satisfied with their purchases.
This warranty is valid for a period of one (1) year from the original date of purchase of the leather product. The warranty period commences on the date specified on the original purchase receipt or invoice issued by Family Leather. It is crucial to retain this proof of purchase as it serves as essential documentation to validate the warranty claim.
Family Leather guarantees that all leather products purchased from its official e-commerce website are free from any defects in both materials and workmanship. This warranty ensures that the product will perform as expected under normal usage conditions for a duration of one (1) year from the original date of purchase.
Please note that this warranty does not cover damages resulting from accidents, misuse, neglect, or alterations made to the product by parties other than Family Leather or its authorized service providers. Additionally, normal wear and tear, such as fading, scratching, or minor discoloration, is not covered under this warranty.
If a defect arises in the leather product within the one-year warranty period, Family Leather will diligently address the issue. The company reserves the sole discretion to either repair the defective product or replace it with a new or refurbished product of equivalent value. The decision regarding the appropriate course of action will be determined by Family Leather based on the specific nature of the defect and the availability of replacement parts or products.
It is important to note that this warranty does not extend to defects or damages that arise from the following:
Improper handling, neglect, or intentional damage to the product.
Accidental damage, such as drops or spills.
Alterations or repairs made to the product by parties other than Family Leather or its authorized service providers.
Gradual deterioration of the product due to regular usage.
Exposure to extreme conditions, including excessive heat, cold, or humidity.
Please treat your leather product with care to ensure its longevity and to maintain warranty coverage.
To the fullest extent permitted by applicable law, Family Leather's liability under this warranty is restricted to the cost of repairing or replacing the defective leather product. The company shall not be held responsible for any indirect, consequential, or punitive damages that may arise from the use or misuse of the product. This limitation of liability applies even if Family Leather has been advised of the possibility of such damages.
To initiate a warranty claim, you must provide the original proof of purchase for the defective leather product. This proof of purchase typically includes the original sales receipt or invoice issued by Family Leather.
Once you have this documentation, please contact Family Leather's customer service team using the contact information provided on the website. A customer service representative will guide you through the claim process and may request additional information or documentation to validate your claim. Please be prepared to provide details about the specific defect, the date of purchase, and any relevant photographs of the damaged product.
This Warranty is in addition to any other rights you may have under applicable law. This Warranty is not transferable and applies only to the original purchaser of the leather product.
By making a purchase from the Website, you acknowledge that you have read and understood this Warranty and agree to its terms and conditions.
